PAPERS IN ENGLISH LANGUAGE
Fabrizio Salvador, Martin de Holan and Frank Piller: Cracking the Code of Mass Customization. MIT Sloan Management Review, 50 (2009) 3 (Spring 2009): 70-79. Download Original Version: Online edition of the journal. Download Working Paper Version: codeofmc2009.pdf
John Bessant, Kathron Möslein, Anne-Katrin Neyer, Frank Piller and Bettina von Stamm: Radical Innovation: Making the right bet. AIM Executive Briefing. London: Advanced Institute of Management / London Business School 2009. Download: Link to project site.
Frank Piller & Christoph Ihl: Open Innovation with Customers – Foundations, Competences and International Trends. Expert Study commissioned by the European Union, the German Federal Ministry of Research and the Europäischer Sozialfond ESF. Published as part of the project "International Monitoring". Aachen: RWTH ZLW-IMA 2009.Download: Link to project site.
Frank Piller & Mitchell Tseng: Mass Customization Thinking: Moving from Pilot Stage to an Established Business Strategy. In: Handbook of Research in Mass Customization and Personalization, Part 1: Strategies and Concepts, New York: World Scientific Press 2010: 1-18. Download: mchandbook2010.pdf
Frank Piller: Mass Customization. In: Charles Wankel (ed.): The Handbook of 21st Century Management, Thousands Oaks, CA: Sage Publications 2008: 420-430. Download: handbook08.pdf
Frank T. Piller: Observations on the present and future of mass customization. Flexible Services and Manufacturing Journal (Formerly: The International Journal of Flexible Manufacturing Systems), 19 (2007) 4 (December 2007): 630-636. Download: fsmj07.pdf
Frank Piller: Mass Customization: Reflections on the state of the concept, International Journal of Flexible Manufacturing Systems, 16 (2005) 4 (October): 313-334 (Lead article).Download: fsmj05.pdf
Frank Piller and Ashok Kumar: Mass Customization & Financial Services: Providing custom products and services with mass production efficiency, Journal of Financial Transformation, Special Issue on "The Finance Factory", 18 (2006) November: 125-131. Download: joft06.pdf
Frank Piller and Ashok Kumar: For each, their own. The strategic imperative of mass customization. Industrial Engineer, 38 (2006) 9: 40-46. Download: ie2006.pdf
Klaus Moser, Melanie Müller and Frank Piller: Transforming mass customisation from a marketing instrument to a sustainable business model at Adidas, International Journal of Mass Customization (IJMassC), 2 (2006) 4: 463-480. Download: ijmassc2006.pdf
Klaus Moser and Frank T. Piller: Integration challenges of mass customisation businesses: the case of Steppenwolf, International Journal of Mass Customization (IJMassC), 2 (2006) 4: 507-522. Download: ijmassc2006.pdf
Frank T. Piller and Dominik Walcher: Toolkits for idea competitions: A novel method to integrate users in new product development, R&D Management, 36 (2006) 3: 307-318. Download: pillerwalcher.pdf [working paper version] .
Download: Original version [Journal homepage]
Susumu
Ogawa & Frank T. Piller: Collective Customer Commitment:
Reducing the risks of new product development, MIT Sloan Management
Review, 47 (2006) 2 (Winter 2006): 65-72. Download Original Version: Online edition of the journal. Download Working Paper Version: smr2006.pdf
Christoph
Berger, Kathrin Moeslein, Frank Piller, and Ralf Reichwald: Co-designing
the customer interface for customer-centric strategies: Learning
from exploratory research, European Management Review, 2 (2005)
3: 70-87. Download: pdf
and html [Online edition of the journal]
Frank
Piller, Petra Schubert, Michael Koch and Kathrin Möslein: Overcoming mass confusion: Collaborative customer co-design
in online communities, Journal of Computer-Mediated Communication,
10 (2005) 4, 10th Anniversary Issue of the Journal. Download: piller.html
[Online edition of the journal]
Nikolaus
Franke and Frank Piller: Toolkits for user innovation and design: exploring user interaction and value creation in the watch
market, Journal of Product Innovation Management, 21 (2004)
6 (November): 401-415. Download: jpim04.pdf
Frank
Piller, Kathrin Moeslein and Christof Stotko: Does mass customization
pay? An economic approach to evaluate customer integration,
Production Planning & Control, 15 (2004) 4: 435-444. Download: ppc04.pdf
Nikolaus
Franke and Frank Piller: Key Research Issues in User Interaction
with Configuration Toolkits, International Journal of Technology
Management (IJTM), Vol. 26 (2003), No. 5/6, pp. 578-599. Download (corresponding working paper): TUM-AIBWP033.pdf
Ralf
Reichwald, Christof M. Stotko and Frank T. Piller: Distributed
mini-factory networks as a form of real-time enterprise: concept,
flexibility potential and case studies, in: B. Kuhlin and H. Thielmann
(eds.): The Real Time Enterprise, New York: Springer 2005:
407-438. Download: pil2005-4.pdf
Mitchell
Tseng and Frank Piller: The Customer Centric Enterprise, in: M. Tseng and F. Piller
(Eds.), The Customer Centric Enterprise: Advances in Mass Customization
and Personalization, New York/Berlin: Springer 2003, pp. 1-18. Download: tsengpiller2003.pdf
The
Market for Customized Footwear in Europe: Market Demand and
Consumer Preferences. A project report from the EuroShoe
Project within the European Fifth Framework Program. Edited
by Frank T. Piller. Munich / Milan, March 2002. Download: euroshoe1.pdf
PAPERS IN GERMAN LANGUAGE
Frank Piller, Udo Klein-Bölting, Dirk Lüttgens & Susanne Neuber: Die Intelligenz der Märkte nutzen: Open Innovation. BBDO Insights Nr. 8, Mai 2008, S. 50-63.Download: openinnovation2008.pdf
Frank
Piller: Mass Customization, in: Sönke
Albers / Andreas Herrmann (Hg.): Handbuch Produktmanagement, 3. Auflage, Wiesbaden: Gabler 2007, S. 943-968. Download: pil2007-1.pdf
Christoph Ihl, Melanie Müller, Frank Piller und Ralf Reichwald: Kundenzufriedenheit bei Mass Customization: Eine empirische Untersuchung zur Bedeutung des Co-Design-Prozess aus Kundensicht. Die Unternehmung, 59 (2006) 3 (Juni): 165-184. Download: ihl_etal2006.pdf
Frank
Piller: User Driven Innovation: Kunden als Initiator und
Beteiligte im Innovationsprozess, in: Olga Drossou und Stefan
Krempl (Hg.): Open Innovation. Freier Austausch von Wissen
als soziales, politisches und wirtschaftliches Erfolgsmodell,
Hannover: Heise dpunkt (Reihe Telepolis) 2006. Download: pil2005-1.pdf
Frank
Piller: Von Open Source zu Open Innovation, Harvard Business
Manager, 25 (2003) 12 (Dezember): 114. Download: hbm03.pdf
Ralf
Reichwald und Frank Piller: Von Massenproduktion zu Co-Produktion:
Kunden als Wertschöpfungspartner, Wirtschaftsinformatik
45 (2003) 5: 515-519. Download: reichpil2003.pdf
Frank Piller und Christoph Ihl: Mass Customization ohne Mythos:
Warum viele Unternehmen trotz der Nutzenpotentiale kundenindividueller
Massenproduktion an der Umsetzung scheitern, in: IO New Management,
71. Jg. (2002), H. 10, S. 16-30. Download: mythos.pdf
Frank
Piller / Florian Hönigschmid /Florian Müller: Individualität
und Preis: Eine empirische Untersuchung zu Preissensibilität
und Zahlungsbereitschaft bei Mass-Customization-Produkten, Arbeitsbericht Nr. 28 des Lehrstuhls für Allgemeine und Industrielle
Betriebswirtschaftslehre der Technischen Universität München,
ISSN 0942-5098, May 2002. Download: TUM-AIBWP028.pdf
Ralf Reichwald / Frank Piller: Mass-Customization-Konzepte
im E-Business, in: Rolf
Weiber (Hg.): Handbuch Electronic Business, 2. Auflage,
Wiesbaden: Gabler 2002, S. 469-494. Download: pil2002-8.pdf
Ralf
Reichwald / Frank Piller: Der Kunde als Wertschöpfungspartner:
Formen und Prinzipien, in: Horst
Albach et al. (Hg.): Wertschöpfungsmanagement als Kernkompetenz, Wiesbaden: Gabler, 2002, S. 27-52. Download: pil2002-3.pdf
Frank
Piller: CRM durch Mass Customization, in: HMD-Praxis der
Wirtschaftsinformatik, 38. Jg. (2001), H. 221 (Oktober 2001),
Themenheft Customer Relationship Management, S. 47-57. Download: pil2001-5.pdf
Frank Piller / Roland Meier: Strategien zur effizienten Individualisierung
von Dienstleistungen, in: Industrie-Management, 17. Jg. (2001),
Nr. 2, S. 13-17. Download: pil2001-10.pdf
Frank
Piller / Detlef Schoder: Mass
Customization und Electronic Commerce, in: ZFB - Zeitschrift
für Betriebswirtschaft, 1999, Heft 10. Download: zfb99.pdf
Frank
Piller: Das Produktivitätsparadoxon der Informationstechnologie,
in: WIST, 27.
Jg. (1998), H. 5, S. 257-262. Download: wist97.pdf
Frank
Piller: Kundenindividuelle Produkte - von der Stange: Mass
Customization, in: HARVARD BUSINESS manager, 19. Jg. (1997),
H. 3, S. 15 - 26. Download: hbm97.pdf |