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Preface
Part I:
Heading Towards Customer Centric Enterprises: An Introduction
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1 |
The
Customer Centric Enterprise: An integrative overview on this
book
Mitchell M. Tseng and Frank T. Piller
Download
Chapter 1 in full text
(pdf File, 520 KB)
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Part
II:
Mass Customization and Personalization:
Key Strategies for Customer Centric Enterprises
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2 |
Examination
of Mass Customization Through Field Evidence
Bart MacCarthy, Philip G. Brabazon and Johanna Bramham
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3 |
The
Many Faces of Personalization An integrative economic overview
of mass customization and personalization
Kai Riemer and Carsten Totz
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4 |
Economic
Evaluation of Mini-Plants for Mass Customization A decentralized
setting of customer-centric production units
Ralf Reichwald, Frank T. Piller, Stephan Jaeger and Stefan Zanner
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5 |
Customer
Driven Manufacturing Versus Mass Customization Comparing system
design principles for mass customization and customer driven manufacturing
Klaus-Dieter Thoben
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6 |
User
Modeling and Personalization Experiences in German industry and
public administration
Thomas Franke and Peter Mertens
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7 |
Art
Customization Individualization and personalization are characteristics
of art
Jochen Gros
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Part
III:
Customer Centric Design and Development:
Developing product families for customization and efficient manufacturing
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8 |
Product
Families for Mass Customization Understanding the architecture
Xuehong Du, Mitchell M. Tseng and Jianxin Jiao
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9 |
Common
Platform Architecture Identification for a set of similar products
Zahed Siddique and David W. Rosen |
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10 |
Reconfigurable Models and
Product Templates Means of increasing productivity in the product
development process
Jordan J. Cox, Gregory M. Roach and Shawn S. Teare
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11 |
Case-Based
Reasoning Rapid cost estimation of mass-customized products
Naken Wongvasu, Sagar V. Kamarthi and Ibrahim Zeid |
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12 |
Using TRIZ to Overcome Mass
Customization Contradictions
Darrell L. Mann and Ellen Domb
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Part
IV:
Interfacing and Integrating the Customer:
Getting customers involved and optimally informed
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13 |
Web-Based Do-It-Yourself
Product Design
Halimahtun M. Khalid and Martin G. Helander |
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14 |
Modeling
Consumer Behavior in the Customization
Process
Sri Hartati Kurniawan, Mitchell M. Tseng and Richard H. Y. So
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15 |
Usability of Design by Customer Websites
Oon Yin Bee and Halimahtun M. Khalid
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16 |
Applications
of Kansei Engineering to Personalization: Practical ways to
include consumer expectations into personalization and customization
concepts
Rosa
Porcar, M. Such, E. Alcántara, Ana Cruz García and
A. Page
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17 |
Knowledge
Based Product Configuration A documentation tool for configuration
projects
Lars
Hvam and Martin Malis
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18 |
The
Customer at the Final Frontier of Mass Customization
Carsten
Svensson and Thomas Jensen
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Part
V:
Customer Centric Manufacturing: Process
design, production planning and control for achieving near mass
production efficiency
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19 |
Flexibility
and Reconfigurability for Mass Customization An analytical approach
Alessandro
Urbani, Lorenzo Molinari-Tosatti, Roberto Bosani and Fabrizio
Pierpaoli
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20 |
Distributed
Demand Flow Customization
Alexander
Tsigkas, Erik de Jongh, Agis Papantoniou and Vassilis Loumos
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21 |
Segmented
Adaptive Production Control Enabling Mass Customization Manufacturing
Jens
R. Lopitzsch and Hans-Peter Wiendahl
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22 |
Challenges
of Mass Customization Manufacturing
Michael
Schenk and Ralph Seelmann-Eggebert
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23 |
Modularization
in Danish Industry Poul
Kyvsgaard
Hansen, Thomas Jensen and Niels Henrik Mortensen
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24 |
A
Framework for Selecting a Best-Fit Mass Customization Strategy:
The
MC Data Acquisition Framework approach
Claudia
Mchunu, Aruna de Alwis and Janet Efstathiou
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Part
VI:
Applying Mass Customization to the Fashion Industry:
Building a customer centric value chain for apparel and footwear
customization
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25 |
Towards
the Extended User Oriented Shoe Enterprise: Enabling information
technologies for process management of mass customization using
the example of the footwear industry
Hans-Jörg
Bullinger, Frank Wagner, Mehmet Kürümlüoglu and
Andreas Bröcker
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26 |
Implementing
a Mass Customized Clothing Service: A
strategy model for implementing a mass customized clothing service
in a High Street store
Celia
P. A. Taylor, Ray J. Harwood, Jane L. Wyatt and Michael J. Rouse
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27 |
Individualized
Avatars and Personalized Customer Consulting: A platform for
fashion shopping
Thorsten Gurzki, Henning Hinderer and Uwe Rotter
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28 |
Footwear
Fit Categorization
Ameersing
Luximon, Ravindra S. Goonetilleke and Kwok-L Tsui
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29 |
Virtual
Reality and CAD/CAM for Customized Shoe Manufacturing: How
virtual reality and CAD/CAM enable custom shoe manufacturing in
mass markets
Marco
Sacco, Giampaolo P. Viganò and Ian Paris
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Part
VII:
New Directions: Future challenges for building
the customer centric enterprise
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30 |
New
Directions for Mass Customization Setting an agenda for future
research and practice in mass customization, personalization,
and customer integration
Frank T. Piller and Mitchell M. Tseng
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